Leadinggol

Hello Edward,

Thank you for your interest in Windows 10.

As per the issue description your Western Digital external drive is not getting detected after upgrading to Windows 10.

I would appreciate if you can provide us the following information to help us understand the issue better.

1. Are other USB devices working and get detected?
2. Have you tried to connect your WD external drive to any other computer? Was the result same?
3. Are you getting any error message/code while trying to connect or using it? If yes, what is the exact error message/code?

My Book Live rentispg 2015-08-18 07:16:48 UTC #1 I upgraded my computer to windows 10 and now I can no longer access the files in my book live model WDBACG0020HCH.

If none of the USB device are working and get detected then the issue may arise if the currently loaded USB driver has become unstable or corrupt or if your PC requires an update for issues that may conflict with a USB device and Windows. This may also occur if your USB controllers may have become unstable or corrupt. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:

Remove and reinstall all USB controllers.

1. Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. In the list of hardware categories, find and expand Universal Serial Bus controllers.
3. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
4. Restart the computer, and let the USB controllers get reinstalled.
5. Plug in the removable USB device, and then test to make sure that the issue is resolved.

Method 2

The issue could be if the drivers are not updated or get corrupted. So, try to install all of the Windows updates available and if issue persists, try to update the USB and mouse drivers by following the steps provided in the article mentioned below.

If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.
Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

Reference:

Method 3

If issue persists try the steps provided to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the Device from Device Manager

• Open Device Manger by clicking on Windows key + X and selecting Device manager from the list.
• Expand the USB section.
• Find the USB device.
• Right click USB and select Uninstall.
• Select the check box delete the driver software for this device.
• Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

• Click on start, select Control Panel
• Now click on Programs and select Programs and Features.
• Find the USB.
• Right click USB driver and select Uninstall.
• Reboot the computer after the uninstall process has finished.

Step 3:

Download and install the latest drivers for the USB from the manufacturer website

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

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